30-day request window. Contact us within 30 days of delivery.
Damaged, wrong or missing. We cover the approved solution and may not require a low-cost item back.
Changed your mind. Return shipping may be deducted from the refund.
Opened consumables and customized items. These may not be returnable unless defective.
Rewards. Points earned on refunded merchandise are reversed; points used on it are restored proportionally.
Every request is reviewed before a refund, replacement or store credit is issued.