Request within 30 days
Start the request within 30 days after delivery. Keep your order number and checkout email handy.
Clear and fair
Returns & Refund Policy
We review every request individually and explain the result. Approval is not automatic, but you will always be able to see the status and our message.
Damaged, defective, wrong or incomplete
Send a clear photo or short video. When approved, we cover the solution. For many low-cost items, returning the product will not be required.
Changed your mind
The item must be unused and in its original condition. Return shipping may be deducted from the refund unless the store confirms otherwise.
Missing or undelivered packages
We first review carrier and supplier tracking. If the package is confirmed lost, we offer a replacement or refund.
Important details
- Opened consumables, personalized products and hygiene-sensitive items are not returnable unless damaged, defective or materially different from the listing.
- Approved refunds go back to the original payment method. Bank processing time begins after the refund is issued.
- Do not mail anything until the request page gives return instructions. An unauthorized return may not be reimbursed.
- Rewards earned on refunded merchandise are removed. Rewards used on that merchandise are restored proportionally.
- Shipping and tax refunds depend on the reason and applicable law. The decision shown on your request is the controlling amount.
Final-sale notice: If a product is final sale, that label must appear before checkout. Defective or incorrectly supplied merchandise can still be reviewed.